Privacy Policy & Data Security

1. Information We Collect

bitfun collects various types of personal information to provide, maintain, and improve our services, ensure compliance with legal obligations, prevent fraud, and deliver a personalized gaming experience. The categories of information we collect include:

1.1 Personal Identification Information

When you register an account with bitfun, we collect personal identification information including but not limited to:

• Full Legal Name: As it appears on government-issued identification documents
• Date of Birth: To verify that you meet the minimum age requirement of 21 years
• Gender: For demographic analysis and personalized communication
• Nationality and Citizenship: To ensure compliance with jurisdictional restrictions
• Government-Issued ID Numbers: Philippine Passport, Driver's License, UMID, National ID, or other official identification
• Residential Address: Complete street address, city, province, and postal code
• Email Address: Primary communication channel for account notifications and updates
• Mobile Phone Number: For two-factor authentication, account recovery, and promotional communications

1.2 Financial Information

To facilitate deposits, withdrawals, and financial transactions, bitfun collects payment-related information including:

• Payment Method Details: Bank account numbers, GCash mobile number, Maya account information, e-wallet identifiers
• Transaction History: Records of all deposits, withdrawals, wagers, winnings, and bonus redemptions
• Proof of Payment Method Ownership: Bank statements, screenshots, or other verification documents
• Tax Identification Numbers: When required for large withdrawals or tax reporting obligations

Note: bitfun does not store full credit card numbers, CVV codes, or complete bank account credentials. Sensitive payment information is processed through secure third-party payment processors that comply with PCI-DSS standards.

1.3 Account Activity and Usage Data

We automatically collect information about your interaction with the bitfun Platform, including:

• Gaming Activity: Games played, bets placed, stake amounts, outcomes, winnings, losses, session duration, and betting patterns
• Account Transactions: Login timestamps, password changes, security settings modifications, responsible gaming limit adjustments
• Device Information: IP address, device type, operating system, browser type and version, screen resolution, time zone setting
• Location Data: Geolocation information derived from IP address or GPS coordinates (if permitted on mobile devices) to verify jurisdictional eligibility
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to enhance user experience and analyze Platform usage

1.4 Communications and Support Data

When you contact bitfun customer support or communicate with us through any channel, we collect:

• Email correspondence, live chat transcripts, and support ticket records
• Feedback, complaints, suggestions, and survey responses
• Social media interactions and public comments on our official pages
• Voice recordings of phone calls with customer support (with prior notice and consent as required by law)

1.5 Verification and Compliance Documents

To comply with Know Your Customer (KYC) regulations, anti-money laundering (AML) requirements, and PAGCOR licensing conditions, we collect:

• Copies of government-issued photo identification (passport, driver's license, national ID)
• Proof of address documents (utility bills, bank statements, government correspondence dated within the last three months)
• Selfie photographs holding identification documents for biometric verification
• Source of funds documentation for large transactions or suspicious activity investigations

2. How We Use Your Information

bitfun uses the collected personal information for legitimate business purposes and in accordance with applicable data protection laws. The primary purposes for which we process your data include:

2.1 Account Management and Service Provision

• Creating, maintaining, and managing your bitfun account
• Authenticating your identity and verifying your eligibility to use the Platform
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, betting markets, and promotional offers
• Tracking and crediting winnings, bonuses, and loyalty rewards
• Enabling communication between you and our customer support team

2.2 Legal Compliance and Fraud Prevention

• Complying with Philippine Data Privacy Act, PAGCOR regulations, and other applicable laws
• Verifying your age and ensuring you meet the 21+ requirement
• Conducting KYC and AML checks to prevent money laundering and terrorist financing
• Detecting and preventing fraudulent activity, collusion, bonus abuse, and other prohibited conduct
• Investigating disputes, complaints, and potential Terms & Conditions violations
• Cooperating with law enforcement agencies, regulatory authorities, and legal processes
• Maintaining audit trails and transaction records as required by gaming regulations

2.3 Service Improvement and Personalization

• Analyzing user behavior and gaming patterns to improve Platform functionality and user experience
• Personalizing game recommendations, promotional offers, and content based on your preferences
• Conducting market research, surveys, and data analytics to understand player needs
• Testing new features, games, and services before public release
• Optimizing Platform performance, loading times, and technical infrastructure

2.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (with your consent)
• Providing personalized marketing content based on your gaming preferences and activity
• Notifying you about new games, features, and Platform updates
• Inviting you to participate in surveys, feedback sessions, and beta testing programs

You may opt out of marketing communications at any time through your account settings or by using the unsubscribe link in promotional emails. Transactional and service-related communications (account verification, withdrawal confirmations, security alerts) cannot be disabled as they are essential to Platform operation.

2.5 Responsible Gaming and Player Protection

• Monitoring gaming behavior for signs of problem gambling or excessive play
• Implementing deposit limits, loss limits, session time limits, and self-exclusion measures
• Providing reality checks and spending summaries to promote informed decision-making
• Offering resources, support, and referrals to problem gambling assistance organizations
• Restricting access to the Platform for self-excluded or banned players

3. How We Share Your Information

bitfun does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under limited circumstances:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, Maya, banks, and other financial institutions that facilitate deposits and withdrawals
• Identity Verification Services: KYC/AML compliance providers that verify player identities and conduct background checks
• Game Providers: Software developers and content suppliers that deliver casino games, live dealer experiences, and betting platforms
• Cloud Hosting and IT Infrastructure: Servers, data centers, and technology platforms that host the bitfun Platform
• Customer Support Solutions: Live chat platforms, ticketing systems, and communication tools
• Analytics and Marketing Platforms: Tools that help us understand user behavior, optimize advertising, and measure campaign effectiveness

All service providers are contractually obligated to maintain the confidentiality and security of your personal information and are prohibited from using it for purposes other than providing services to bitfun.

3.2 Regulatory Authorities and Legal Obligations

We may disclose your personal information to regulatory bodies, law enforcement agencies, courts, and other governmental authorities when:

• Required by law, regulation, or legal process (court orders, subpoenas, search warrants)
• Requested by PAGCOR or other gaming regulators during audits, inspections, or investigations
• Necessary to comply with anti-money laundering, counter-terrorism financing, or tax reporting obligations
• Required to respond to claims of illegal activity, fraud, or violations of third-party rights
• Necessary to protect the rights, property, safety, or security of bitfun, our users, or the public

3.3 Business Transfers and Corporate Transactions

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction involving bitfun, your personal information may be transferred to the successor entity or acquiring party. You will be notified of any such change in ownership or control of your personal information.

3.4 Affiliate and Partner Platforms

If you access bitfun through an affiliate link, referral program, or marketing partner, limited information (such as registration status and activity level) may be shared with the referring affiliate for commission tracking and reporting purposes. Affiliates are bound by confidentiality agreements and may not use your information for other purposes.

4. Data Security Measures

bitfun implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security practices include:

• Encryption: All data transmitted between your device and bitfun servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Secure Data Centers: Our servers are housed in secure, climate-controlled data centers with 24/7 monitoring, biometric access controls, and redundant power and network infrastructure.
• Firewall and Intrusion Detection: Network-level firewalls, intrusion detection systems, and security monitoring tools protect against unauthorized access and cyberattacks.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses.
• Employee Training: All bitfun staff members receive training on data protection principles, security best practices, and handling of sensitive information.
• Incident Response Plan: We maintain a documented incident response plan to quickly detect, contain, and respond to data breaches or security incidents.

Despite our best efforts, no system is completely secure. While we strive to protect your personal information using industry-leading practices, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately report any suspected security breach to our support team.

5. Data Retention and Deletion

bitfun retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on data type and regulatory requirements:

• Account Information: Retained for the duration of your active account and for a period of seven (7) years after account closure, as required by gaming regulations and anti-money laundering laws.
• Transaction Records: Maintained for at least ten (10) years to comply with financial record-keeping requirements and facilitate audits or investigations.
• KYC/Verification Documents: Stored for seven (7) years after account closure or the last verification event, in accordance with regulatory requirements.
• Communications and Support Tickets: Retained for three (3) years to maintain service quality and resolve recurring issues.
• Marketing Consent Records: Kept for the duration of your consent plus two (2) years to demonstrate compliance with marketing regulations.

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical, research, and analytical purposes.

6. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information. bitfun respects these rights and provides mechanisms for you to exercise them:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide a copy of your data in a structured, commonly used, and machine-readable format within thirty (30) days of your request.

6.2 Right to Rectification

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction or update of that information. You can update most account information directly through your account settings.

6.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw consent on which processing is based. However, we may be required to retain certain information to comply with legal obligations or for the establishment, exercise, or defense of legal claims.

6.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time through your account settings or by contacting customer support.

6.5 Right to Data Portability

You have the right to receive your personal information in a portable format and to transmit that data to another service provider where technically feasible.

6.6 Right to Lodge a Complaint

If you believe that bitfun has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details: Office of the National Privacy Commission, 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila, Philippines. Email: [email protected]. Hotline: (02) 8234-2228.

6.7 Exercising Your Rights

To exercise any of the rights described above, please contact our Data Protection Officer at [email protected] or through the customer support live chat. We will respond to your request within thirty (30) days and may require verification of your identity before processing privacy-related requests.

7. Cookies and Tracking Technologies

bitfun uses cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you when you return to the Platform.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core functionality such as security, network management, and accessibility.
• Performance Cookies: Collect information about how you use the Platform, including pages visited, time spent, and error messages. This data helps us improve Platform performance.
• Functionality Cookies: Remember your preferences and settings (language, timezone, display options) to provide a more personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies may track your activity across different websites.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. However, disabling essential cookies may affect Platform functionality and prevent you from using certain features. For more information about managing cookies, visit your browser's help section.

8. Third-Party Links and Services

The bitfun Platform may contain links to third-party websites, services, or applications (such as payment processors, social media platforms, or partner sites). This Privacy Policy applies only to information collected by bitfun. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where bitfun, our service providers, or business partners operate. These countries may have different data protection laws than the Philippines. When transferring personal information internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms to ensure your data receives adequate protection.

10. Children's Privacy

bitfun does not knowingly collect personal information from individuals under the age of twenty-one (21). Our services are intended exclusively for adults who meet the legal gambling age in the Philippines. If we become aware that we have inadvertently collected information from a person under 21, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided personal information to bitfun should contact us immediately at [email protected].

11. Changes to This Privacy Policy

bitfun reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification sent to the address associated with your account or through a prominent notice displayed on the Platform. The "Effective Date" at the top of this policy indicates when the current version was last revised. Your continued use of bitfun services after the effective date of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: Available 24/7 via live chat on the Platform
• Email: [email protected]
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

For complaints or concerns about how bitfun handles your personal data, you may also contact the National Privacy Commission of the Philippines at [email protected] or visit their website at privacy.gov.ph for additional resources and guidance.