Frequently Asked Questions — bitfun
Welcome to the bitfun FAQ. Find answers to common questions about account registration, deposits and withdrawals using GCash and Maya, games and gameplay, bonuses and promotions, PAGCOR licensing, responsible gaming tools, and customer support. If you can't find what you're looking for, our 24/7 live chat team is ready to help.
Account & Registration
How do I register for a bitfun account?
To register for bitfun, click the bitfun Login link in the top menu and select 'Create Account.' Fill in your full name, date of birth, email address, mobile number, and create a secure password. You must be 21 years or older to register. After registration, verify your email and complete KYC verification by uploading a valid government-issued ID (Philippine passport, driver's license, or national ID) and proof of address.
What documents do I need for KYC verification at bitfun?
bitfun requires two types of documents for KYC verification: (1) A valid government-issued photo ID such as Philippine passport, driver's license, UMID, or national ID, and (2) Proof of address dated within the last three months, such as a utility bill, bank statement, or government correspondence showing your name and residential address. Upload clear, legible copies through your account dashboard. Verification typically takes 24-48 hours.
I forgot my bitfun password. How do I reset it?
On the bitfun login page, click 'Forgot Password' below the login form. Enter the email address associated with your account. You will receive a password reset link via email within a few minutes. Click the link and follow the instructions to create a new password. If you don't receive the email, check your spam folder or contact customer support via live chat for assistance.
Can I have multiple bitfun accounts?
No, bitfun strictly prohibits multiple accounts. Each player is allowed only one account per person, household, IP address, and device. Creating duplicate accounts violates our Terms & Conditions and may result in account suspension, forfeiture of funds, and permanent ban. If you need to close your existing account and open a new one, contact customer support for proper assistance.
How do I close my bitfun account permanently?
To permanently close your bitfun account, contact customer support via live chat or email at [email protected] and request account closure. You will need to verify your identity and withdraw any remaining balance before closure. For responsible gaming reasons, you can also request permanent self-exclusion, which irreversibly closes your account and prevents future registration using your personal information.
Deposits & Withdrawals
What is the minimum deposit amount on bitfun?
The minimum deposit amount at bitfun is ₱100 for GCash and Maya, ₱200 for bank transfers (BPI, BDO, Metrobank), and ₱500 for cryptocurrency deposits (USDT). These minimums ensure cost-effective processing while keeping bitfun accessible to Filipino players with different budgets. There is no maximum deposit limit, though daily deposit limits can be set through responsible gaming tools in your account settings.
How long does it take for my GCash deposit to reflect in my bitfun account?
GCash deposits on bitfun are typically instant and reflect in your account within 1-5 minutes. During peak hours or if GCash experiences technical issues, deposits may take up to 15 minutes. If your deposit does not appear after 15 minutes, check your GCash transaction history to confirm the payment was successful, then contact bitfun customer support with your transaction reference number for immediate assistance.
Does bitfun charge deposit or withdrawal fees?
bitfun does not charge any fees for deposits or withdrawals. All payment processing fees are covered by bitfun to ensure you receive the full amount you deposit and withdraw. However, your payment provider (GCash, Maya, or your bank) may charge their own transaction fees. For example, GCash cash-in fees and bank transfer charges are determined by your financial institution, not by bitfun.
Can I deposit using Maya (formerly PayMaya) on bitfun?
Yes, bitfun fully supports Maya deposits. Select Maya as your payment method in the cashier, enter your desired deposit amount (minimum ₱100), and you will be redirected to the Maya payment portal. Log in to your Maya account or app, confirm the transaction, and your bitfun account will be credited instantly. Maya withdrawals are also supported with the same fast processing times as GCash.
What is the minimum withdrawal amount from bitfun?
The minimum withdrawal amount at bitfun is ₱200 for GCash and Maya, ₱500 for bank transfers (BPI, BDO, Metrobank, UnionBank), and ₱1,000 for cryptocurrency withdrawals. Before requesting your first withdrawal, you must complete KYC verification by uploading valid identification documents. Withdrawal requests are processed within 24 hours, though GCash and Maya withdrawals are often approved within 1-4 hours during business days.
How fast are withdrawals processed on bitfun?
bitfun withdrawal processing times vary by payment method. GCash and Maya withdrawals are typically processed within 1-4 hours during business hours (9 AM - 10 PM Manila time) and within 24 hours on weekends. Bank transfers (BPI, BDO, Metrobank) take 1-3 business days depending on the receiving bank. Cryptocurrency (USDT) withdrawals are processed within 24 hours. First-time withdrawals may take longer due to additional KYC verification.
Why was my bitfun withdrawal request declined?
Common reasons for declined withdrawals at bitfun include incomplete KYC verification, active bonus wagering requirements not met, withdrawal amount below the minimum threshold, payment method details not matching your registered name, or requesting withdrawal to a third-party account. Check your account notifications for the specific reason. If you need clarification, contact bitfun customer support via live chat with your withdrawal reference number for immediate resolution.
Games & Gameplay
What types of games are available on bitfun?
bitfun offers a comprehensive selection of games for Filipino players including JILI slots (Fortune Gems, Super Ace, Golden Empire), live dealer games (baccarat, roulette, blackjack, Dragon Tiger), sports betting (PBA basketball, NBA, Premier League, boxing, UFC), lottery draws, sabong (online cockfighting), bingo, and crash games. All games are provided by licensed, internationally recognized software providers and tested for fairness by independent auditors.
Are bitfun games fair and tested for randomness?
Yes, all games on bitfun use certified Random Number Generator (RNG) technology that is independently tested and audited by internationally recognized testing laboratories. Slot games and table games display their Return to Player (RTP) percentages, which are verified by third-party auditors. bitfun operates under PAGCOR licensing regulations which require regular fairness audits. Live dealer games are streamed in real-time from professional studios, ensuring complete transparency and authenticity.
Can I play bitfun games on my mobile phone?
Yes, bitfun is fully optimized for mobile devices. You can play all games directly through your mobile browser (Chrome, Safari, Firefox) on iOS and Android devices without downloading an app. The mobile version offers the same features as desktop including deposits, withdrawals, live chat support, and access to slots, live casino, sports betting, and more. Simply visit bitfun.cam on your phone and log in to start playing.
What are the most popular slot games on bitfun?
The most popular slot games among Filipino players at bitfun include JILI's Fortune Gems, Super Ace, Golden Empire, Money Coming, and Crazy 777. These games are known for high RTP percentages, exciting bonus features, and frequent jackpot wins. bitfun also features popular international titles from Pragmatic Play, PG Soft, and other top providers. New games are added regularly, and you can filter slots by popularity, RTP, or volatility in the game lobby.
Does bitfun offer live dealer casino games?
Yes, bitfun features a comprehensive live casino section with real dealers streaming from professional studios. Available games include live baccarat, live roulette, live blackjack, live Dragon Tiger, live Sic Bo, and various game show formats. Live dealer games are provided by Evolution Gaming, Pragmatic Play Live, and other industry-leading providers. All streams are in HD quality with multiple camera angles, live chat with dealers, and betting interfaces optimized for both desktop and mobile.
Can I bet on PBA basketball games at bitfun?
Yes, bitfun offers comprehensive sports betting coverage including PBA basketball, NBA, international basketball leagues, and other popular sports among Filipino fans such as boxing (Manny Pacquiao fights), UFC, football (Premier League, La Liga, Champions League), and more. Live betting is available for major events with real-time odds updates. You can place pre-match and in-play bets on moneyline, spreads, totals, and various prop bets through the bitfun sportsbook.
Bonuses & Promotions
What is the bitfun welcome bonus for new players?
New players at bitfun can claim a generous welcome bonus package on their first deposit. The typical offer includes a 100% deposit match bonus up to ₱5,000 plus free spins on selected slot games. To claim, register your account, complete KYC verification, and make your first deposit using the welcome bonus code provided during registration. Welcome bonuses are subject to wagering requirements (typically 25x-35x) before withdrawal. Full terms are available on the Promotions page.
How do wagering requirements work on bitfun bonuses?
Wagering requirements determine how much you must bet before bonus funds can be withdrawn. For example, a ₱1,000 bonus with 30x wagering requires ₱30,000 in total bets. Not all games contribute equally to wagering: slots typically contribute 100%, live dealer games may contribute 10-20%, and some games are excluded. You can track your wagering progress in real-time through your bitfun account dashboard. Bonuses expire if wagering is not completed within the specified timeframe, usually 30 days.
Does bitfun have a loyalty or VIP program?
Yes, bitfun offers a multi-tier VIP loyalty program that rewards regular players with exclusive benefits. Players earn loyalty points with every bet placed on slots, live casino, and sports betting. Accumulated points unlock VIP levels (Bronze, Silver, Gold, Platinum, Diamond) with increasing perks including higher withdrawal limits, faster withdrawals, personalized bonuses, birthday gifts, dedicated account managers, and invitations to exclusive tournaments. Check your VIP status and progress in the Loyalty section of your account.
Safety & Responsible Gaming
Is bitfun licensed and legal in the Philippines?
Yes, bitfun operates legally in the Philippines under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the government agency responsible for licensing and regulating all casino gaming operations in the Philippines, including online gambling platforms. bitfun complies with all PAGCOR requirements including responsible gaming standards, age verification, KYC/AML procedures, and fair gaming audits. You must be 21 years or older to legally gamble online in the Philippines.
How does bitfun protect my personal and financial information?
bitfun employs bank-grade security measures to protect your data. All information transmitted between your device and bitfun servers is encrypted using 256-bit SSL/TLS technology. Personal data is stored on secure servers with restricted access, encrypted at rest, and protected by multi-layer firewalls and intrusion detection systems. bitfun complies with the Philippine Data Privacy Act of 2012 (RA 10173) and never sells or shares your information with third parties except as required by law or to process transactions.
What should I do if I think I have a gambling problem?
If you're concerned about your gambling behavior, bitfun encourages you to use our responsible gaming tools immediately. Set deposit limits, loss limits, or session time limits through your account settings. For more serious concerns, activate self-exclusion for periods ranging from 24 hours to permanent closure. Contact the National Council on Problem Gambling Hotline at 1-800-522-4700 (toll-free, 24/7, confidential) or reach out to bitfun customer support who can assist with self-exclusion and provide information about professional counseling resources.
How do I set deposit limits on my bitfun account?
To set deposit limits at bitfun, log in to your account and navigate to Settings > Responsible Gaming. You can set daily, weekly, or monthly deposit limits that restrict how much money you can add to your account within each timeframe. Limits can be decreased immediately but increases require a 24-hour cooling-off period before taking effect. This safety feature prevents impulsive decisions during emotional moments. You can adjust or remove limits at any time, subject to the waiting period for increases.
How do I contact bitfun customer support?
bitfun customer support is available 24/7 through multiple channels. The fastest way to get help is via live chat, accessible from any page on the website by clicking the chat icon in the bottom right corner. You can also email [email protected] for non-urgent inquiries, with responses typically within 2-4 hours. Customer support agents speak English and Tagalog and can assist with account issues, payment problems, technical difficulties, bonus questions, and responsible gaming concerns.
How We Support Our Players
bitfun is committed to providing exceptional customer support and resources for Filipino players.
Live Chat 24/7
Instant support in English and Tagalog. Average response time under 2 minutes for urgent issues.
Fast Resolutions
Most payment and account issues resolved within 24 hours with dedicated support agents.
Help Center
Comprehensive guides, tutorials, and video walkthroughs for deposits, withdrawals, and gameplay.
Safe Gaming Support
Trained team to assist with responsible gaming tools, self-exclusion, and connecting to professional help resources.
Still Have Questions?
Can't find the answer you're looking for? Our bitfun customer support team is available 24/7 via live chat to assist with any questions about deposits, withdrawals, games, bonuses, or account issues. We're here to help Filipino players get the most out of their gaming experience.
Contact Support Now